Archive

Is the Pace of Change Faster on the Outside of your Organization than the Inside?

Is the Pace of Change Faster on the Outside of your Organization than the Inside?

March 25, 2016

Is your organization rolling around at the speed of stop? Many find that the speed of change inside their walls is WAY slower than the speed outside their walls. And that’s the problem that David and Justin tackle in this episode.

Do You Know Your Customer’s Journey?

Do You Know Your Customer’s Journey?

March 12, 2016

How easily do you fit in your customer’s shoes? Today’s show is all about the importance of empathy and understanding your customer’s journey. David and Justin discuss the role of the journey and tools such as journey mapping to help you better understand the context of your business from the lens of those you serve.