capability

Change: It’s Crazy Out There

Change: It’s Crazy Out There

October 10, 2015

One of the largest forces that influences all business people today is change. In my lifetime, change started as something that was to be avoided if possible. Then, change initiatives came along but they had to be signed off by many people in the organization. Next came the urgency for vision and leadership to change through strategy and operational processes. About the time when the internet was introduced, change had become a constant, and some large existing organizations became “dinosaurs” and were being out-competed by nimble startup’s or more adaptable organizations. Today, however, the ever-present rapid change is accelerating all the time, and business must find ways to respond. Even the “expert” on change said in an interview that changing organizations is changing. John Kotter who wrote about change in large organizations, and is one of the world’s leaders in change management: “In the macro sense, the biggest thing happening today is that the rate of change continues to increase, […]

Five Dimensions to Collective Intelligence

Five Dimensions to Collective Intelligence

October 2, 2015

We talk a lot about the “collective” here. In fact, we named ourselves after it. And it’s because we firmly believe that all of us are better than one of us. That being said, I think many of us have had experiences where we witnessed the opposite happening – more of us was actually worse than one of us. Why does that happen? That question has led me to understand the importance of five primary dimensions that allow collective intelligence to successfully emerge. Technology. These are the tools we use to store and share knowledge. Wikis, social nets, task management systems, are good examples. When people discuss collective intelligence, they are often talking about tools at this level. But tools alone won’t get it done. Rituals. These are the interactions between team members that allow knowledge to flow and transfer. Things like after-action reviews (“post-mortems”) and Knowledge Cafes are examples. Said another way, this is the “people working with people” […]

Great leaders also know where their organizations are not capable

June 5, 2014

One of the most exciting times in a company’s history is when it begins to grow, grow, grow. One of the most stressful times is when you begin stabilize, slowdown, or stop growing. I have worked with a number of organizations in the area of moving into growth again, after being stalled. One of them was a successful manufacturer in the Twin Cities area that had a long, very successful run in growth because they were excellent at what clients needed. It was the envious position as a business that could raise their prices when revenue seemed to be lagging to make up the loss in sales. However, there came a change in the management of the organization, and I was asked to help analyze the vital signs of the company. It turned out, although successful, they had become over 75% dependent on one organization as their customer, and this customer had begun to use reverse auctions to lower prices […]

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