Firms of Endearment

Firms of Endearment

Is there such a thing as a free lunch when it comes to business? In this episode, David and Justin discuss the authors of “Firms of Endearment” and how they describe the attributes of effective organizations. Here are the notes from the show:

  • See the book Firms of Endearment on Amazon
  • There are both positive and negative “spirals” organizations experience regarding hiring/paying/training employees
  • Happy employees deliver better customer experiences which lead to more repeat business and more stakeholder value
  • It’s not Human “Resources”; we’re in the “People” business
  • It’s critical to partner with vendors for mutual benefit, not squeeze them for whatever you can (unless you can get away with it. j/k – the internet knows when you’re squeezing your vendors)
  • Other-oriented leaders are the most successful – see the example of Southwest Airlines
  • To become a “high energy” organization, you’ve got to be purpose-driven

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