Making Sense of It All

Making Sense of It All

If you surround a problem with data will it eventually relent? No! And that’s because it takes human judgment and data to make the future happen. In this episode, David and Justin talk about “making sense of it all” and how the human body is the best metaphor for sensing and delivering in a changing world. Here are the notes from the show:

  • Check out Sensemaking from Christian Madsbjerg
  • We’re so focused on STEM (science, tech, engineering, math) fields that our humanity is often discounted as a source for truth
  • Too many leaders have lost touch with the humanity of their customers in favor of “logical positivism” found with data
  • Mark Cuban: “I personally think there’s going to be a greater demand in 10 years for liberal arts majors than there were for programming majors and maybe even engineering, because when the data is all being spit out for you, options are being spit out for you, you need a different perspective in order to have a different view of the data. And so having someone who is more of a freer thinker”
  • 5 critical areas for sensemaking in a changing world:
    • Culture
    • “Thick vs. thin” data
    • Behavior in the Savannah, not in the zoo
    • Creativity vs. procedural manufacturing
    • North star, not GPS
  • Human judgment OR artificial intelligence and big data aren’t our only choices…good strategy happens when we use judgment to apply human-centered interpretations of the data we see around us
  • Putting this altogether, we cannot just depend on machines, or the machine image to adapt to this world. Machines don’t intuit anything, they don’t truly imagine anything, they don’t feel anything and they don’t care. Only human beings can do all that, and the master image of business must be something akin to the human experience in this interdependent, complex, VUCA environment. It needs purpose, meaning, empathy and care.

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