People: Dave Gray part two

People: Dave Gray part two

Have you noticed that the world seems to be spinning faster these days? Change is accelerating at a rapid pace and doing what you’ve always done is a recipe for disaster. In this episode, David and Justin once again discuss the wisdom of the work of renowned author, Dave Gray. Here are the notes from the show:

  • Dave Gray is the author of many fundamental management books; today we discuss one of his seminal works, The Connected Company
  • The source of value creation in changing
    • Moving from product to service economy
    • Creating value in networks instead of just through the corporation
    • 80% of the US economy is service oriented
  • “To adapt, companies must operate not as a machines but as learning organisms, purposefully interacting with their environment and continuously improving based on experiments and feedback.”
  • “A connected company is a complex, adaptive system that functions more like an organism than a machine. To design connected companies, we must think of the company as a complex set of connections and potential connections: a distributed organism with brains, eyes, and ears everywhere, whether they are employees, partners, customers, or suppliers.”
  • Notice how Dave refers to the body metaphor!
  • In their book entitled: The Network Imperative, the authors suggest that it is becoming necessary to be somewhere on the continuum of product value to service providing value to technological value to network orchestration value or face obsolescence quickly. They suggest 10 different continuum shifts that go with this reality, only a couple of which we will look closely at today. The ten are:
    1. Physical products to digital products and services
    2. Tangible to Intangible Assets
    3. Operations manager as the major job of top leadership to capital allocators to build new focus
    4. Commander to co-creator for executives
    5. From customer to contributor
    6. From transactions to subscribers
    7. Employee’s to partners
    8. Accounting that is backward looking and static to big data which is future looking and dynamic
    9. From governance of the organization to representation across the board
    10. From a closed to an open system.

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