Serving Others

Serving Others

We’re taught that serving others is noble and virtuous. But would you believe that a “servant orientation” is also critical for business? During this episode, Dave and Justin tackle the topic of “Serving Other”. Here is a summary of the show in note form.

  • Dave had a formative experience with a “lemon car” in this youth that would be unacceptable in today’s networked economy
  • Our economy is 80% service today
  • Standards for service have continually increased and as consumers we demand personalized interactions with the companies we do business with
  • Company’s don’t just launch products – they launch “ecosystems” filled with service. Consider Nike Plus and American Girl as examples.
  • Organizations need to restructure into a system analogous to the human body; become more flexible and responsive to change
  • There is an emerging design discipline called “Service Design” that focuses on improving service delivery
  • Service isn’t just from human to human – digital experiences can provide service, and at times, anticipate a need before you need it
  • Father Robert Sirico considers entrepreneurship an important form of service as businesses need to ultimately consider the wants and needs of those they serve
  • 1 Corinthians 12 is the model for service in business – “there are different kinds of work, but the same God”. Paul frames our work in the world as a body – all individuals leveraging their unique talents for the good of all.
  • Questions for you to ponder: How would you sum up your organization’s “ethos of service”? Are you looking beyond your function at the totality of the customer experience your organization creates? If you’re in a product-focused business, how would taking a “service mentality” help you see things differently?

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